BENJAMIN YOO PRODUCT & DIGITAL MODERNIZATION LEADER

I modernize the systems everyone else gave up on.

15 years leading product in the most regulated environments on earth — from startups to the U.S. Department of State.

WASHINGTON, D.C. PMP · CISM TS CLEARANCE*

Most digital products fail quietly — buried under process, politics, and platforms that were never designed to change. I've spent my career unburying them: aligning stakeholders, modernizing secure systems, and shipping products millions of people actually use.

Senior product leader across federal and private sectors — State Department, DOD, VA, Accenture — and now cofounder of Nyoo Studio, building an AI-powered SaaS platform from zero.

0 APPLICATIONS / WEEK — ONLINE PASSPORT RENEWAL
0 PORTFOLIO MANAGED · 10 PRODUCT LINES · 265 PEOPLE
0 FASTER RELEASES — 6 MONTHS DOWN TO 2 WEEKS
0 POSITIVE CUSTOMER FEEDBACK AT NATIONAL SCALE

Selected Impact

( 05 )
01 U.S. DEPARTMENT OF STATE

Online Passport
Renewal

One of the most visible digital services in the federal government. I aligned cross-functional teams and stakeholders to a single roadmap and KPI framework — scaling the service to 70,000 applications per week while cutting fulfillment time 20%.

  • 70Kapplications / week
  • −20%fulfillment time
  • 95%positive feedback
SCALEMODERNIZATIONKPI ARCHITECTURE
02 BRANCH CHIEF (ACTING) · STATE DEPT

$130M Portfolio
Command

Directed 10 product lines and 265 personnel as Contract Officer Representative and Government Technical Monitor — delivering 100% on time while redesigning roles around strengths and instituting data-driven performance metrics.

  • 100%on-time delivery
  • −40%decision bottlenecks
  • +20%team performance
LEADERSHIPPORTFOLIOGOVERNANCE
03 SHARED SALESFORCE PLATFORM · 7+ TEAMS

Release Velocity,
Rebuilt

A shared platform, seven-plus teams, and a six-month release cycle. I optimized the internal workflows connecting them — cutting cycles to two weeks and deployment failures in half, then rolled a modernized communication system to 200+ missions and embassies at 70% adoption.

  • 2 wksrelease cycle, from 6 mo
  • −50%deployment failures
  • 200+missions & embassies
EXECUTIONDEVOPS CULTUREGLOBAL ROLLOUT
04 ACCENTURE FEDERAL SERVICES · DOD

AI Strategy at
Federal Scale

Selected to lead AI/ML research across federal operations — identified 10+ use cases and launched 3 pilots spanning predictive analytics, AI vision, and workflow intelligence. Also drove the 0-to-1 STIG Vulnerability Remediation Platform, cutting mitigation time 40% across all DOD solutions.

  • 3AI/ML pilots launched
  • 10+use cases identified
  • −40%vulnerability mitigation time
AI / MLSECURITY0 → 1
05 NYOO STUDIO · COFOUNDER, PRODUCT LEAD

Builder,
Currently

Cofounded a digital agency for hospitality businesses — then productized it. I lead design and development of an internal social media platform evolving into a SaaS product, with AI-powered workflows automating content creation, scheduling, onboarding, and approvals.

  • 0 → 1platform to SaaS
  • AIworkflow automation
  • Liveoperating today
SAASAI WORKFLOWSOPERATOR

The Record

2012 — NOW
2026 — Cofounder, Product Lead Nyoo Studio Agency → AI-powered SaaS platform
2020 — 25 Senior Product Manager U.S. Department of State Online Passport Renewal · consular systems
2023 — 24 Branch Chief (Acting) U.S. Department of State $130M · 10 product lines · 265 personnel
2017 — 20 Consultant, Product Management Accenture Federal Services DOD security automation · AI/ML pilots
2016 — 17 Consultant, Risk Management Phase One Consulting Group 15 VHA projects · 6 mo schedule acceleration
2016 Lead Product Manager FundsFlo, Inc. Fintech · 4-month time-to-market
2014 — 16 Founder ×2 · Creative Consultant EXP Culture · NYOO CO · LDC Startups, talent, events w/ Red Bull
2012 — 14 Software QA Analyst Unison Marketplace (FedBid) Test automation · <2% defect rate

Built for Regulated

CREDENTIALS
PMP

Project Management Professional

Project Management Institute · #3130356. Portfolio-grade oversight of complex federal delivery.

CISM

Certified Information Security Manager

ISACA · #252776744. Security governance where compliance is non-negotiable.

TS

Top Secret Clearance

Current but inactive. A decade of delivery inside secure, high-governance environments.

BBA

College of William & Mary

Bachelor of Business Administration. Where the product instincts started.

PRODUCT & STRATEGY

KPI architecture · Modernization roadmaps · User-centered design · Stakeholder alignment · $130M+ budget management

AI & TECHNICAL

AI workflow automation · LLM orchestration · AI vision · Salesforce platform · Cloud-native architecture · Python / Selenium

GOVERNANCE & RISK

STIG compliance · Zero Trust architecture · Enterprise risk management · Secure product lifecycle · SDLC

Let's build
what's next.

Product leadership, modernization strategy, or an honest conversation about what's broken and how to fix it.